Passengers have 72 hours (3 days) to cancel or change their reservation. The 72 hour period is measured backwards from the passenger show-up time (as specified in the Flight Confirmation e-mail sent to passengers) at the launch location on the day of their flight. Any passenger-initiated cancellation within 72 hours (3 days) of the prearranged and specified passenger show-up time will cause a non-refundable forfeiture and loss of any payments or full gift certificate face value for that flight reservation.

Passengers that arrive later than their assigned passenger show-up time (as specified in the Flight Confirmation e-mail sent to passengers) for whatever reason (i.e. inadequate driving time planning, traffic, personal schedule conflicts, etc.) will cause their flight to be shorter if the pilot determines that a flight is still possible (considering weather conditions, daylight remaining, etc.). If the pilot determines the flight is not possible and is canceled because of the passenger’s excessively late arrival or total failure to show up, this will cause a non-refundable forfeiture and loss of any payments or full gift certificate face value for that flight reservation.

Hunterdon Ballooning, Inc. reserves the right to cancel any flight at any time – up to and including the prearranged passenger show-up time or launch time. This typically relates to, or is caused by an updated analysis of weather conditions (both current and forecast), or equipment related issues (balloon, inflation fans, chase vehicle, etc. and related accessories).

Any confirmed reservation cancellation (with no plan or intent of rescheduling) initiated by the customer prior to the 72 hour period (3 days) will be refunded within 10 business days of cancellation. Any reservation that is cancelled by Hunterdon Ballooning for safety reasons can be refunded except for gift certificates.